A515-56T Battery Not Charging

jgjgjg
jgjgjg Member Posts: 2 New User

A515-56T Battery Not Charging.

Steps taken to date:

  1. Updated BIOS (bios was already updated to current version)
  2. Unplugged/Plug Charger
  3. Replaced Battery: old battery does not charge, new battery does not charge
  4. Set new charge point in Acer Care Center: my version of Acer Care does not have this option.

What should I try from here please?

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,846 Trailblazer

    First uninstall Acer Care Center and if you used the 80% battery limiter/calibration option before check in Services if there still is ACCsvc or ACC agent running, stop those services and disable the Startup type in Properties. The latest versions of ACC no longer have this 80% Charge Limiter option. Try another power adapter with a plug that fits in the DC port. Did you uninstall the 2 battery drivers (red circle picture) in Device manager and just rebooted?

  • jgjgjg
    jgjgjg Member Posts: 2 New User

    Okay, I did all the above. They did not fix the issue. What else should I try?