Acer Spin 5 SP513-54N doesn't turn on
The laptop starting turning off randomly even though the battery was charged, but afterwards I was able to turn it on.
After several times like that, the laptop turned off and since then I can't turn it on.
When I plug the power adapter I feel heat and I see the orange charging light on meaning the charging allegedly works, but I can't turn it on whether the power adapter is connected or not.
I tried pressing the battery reset with a pin in the back of the laptop but I didn't recognize any change.
I would really appreciate your help solving it 🙏
Thanks!
[Edited the thread to add model name to the title]
Answers
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Hi @Netanel105 please indicate the exact model of the device and the version of Windows installed to check the behavior of the power and charging LEDs.
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Hi, the model is SP513-54N. I can't tell the exact version of windows since the laptop doesn't turn on, but I did update to windows 11.
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Indeed, the solid orange LED indicates that it is charging.
Is the battery completely discharged? I mention it because it may need some loading time but I imagine I've already tried this.
If you leave it on charge long enough, does the LED turn blue?
Have you made any changes to the team lately?
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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I did try to let it charge for several minutes before trying to turn it on, but now I tried charging it until full charge to see if the led turns blue. Unfortunately after letting it charge for a long time I now don't see any led light, orange nor blue. I do feel however heat from the laptop suggesting power is supplied to it.
I tried again pressing the power button, still - doesn't turn on, and no led light.
What do you mean by changes to the team?
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I was referring to whether I changed any element such as disk or memory or performed any internal maintenance. If not, the equipment must be checked by a technical service to verify what the problem is, such as the battery or charging devices.
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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