Acer Spin SP513-52N Laptop encounter few technical issues. laptop will suddenly shut down by itself

sheridanc
sheridanc Member Posts: 1 New User
edited May 27 in Swift and Spin Series

Does anyone know what is the likelihood problem with the laptop and any resolve solution?

This is a Acer Spin 5 (SP513-52N) Laptop.

The laptop encounter the following signs:

  1. The laptop will suddenly shut down by itself.
  2. The screen will went black and unresponsive even when the laptop was on.
  3. Weird black tab (looks like a coding tab) will pops out on the screen and flash for few seconds after the laptop was turned on.
  4. The icon of the files and folders will turned into white blank icons and unresponsive.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,540 Trailblazer

    Did you upgrade or Clean install Windows11? What W11 version are you on, we are now on W11 23H2 build 22631.3593? It looks you have to reset Windows, try one of these options first and do "Reset this PC" last if nothing else helps.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Acer doesn't yet support Windows 11 on a SP513-52N, even though it should theoretically work since that's an 8th gen machine. Likely they have one or more device drivers that are incompatible…

    Does your #3 above look like DOS windows opening and closing quickly? If so that's not unusual, it's caused by services starting in the background.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.