Acer Nitro 5 AN515-57 Bluetooth working only 5 inches from laptop

skytrafl
skytrafl Member Posts: 3 New User

Acer Nitro 5 AN515-57 Bluetooth not working, i cant connect my mouse my xbox controller and my headset but if i use any of them they have to be practically on the keyboard to work if i use my headset and move my head it cuts the sound i have to look at the lap and not move my head

Answers

  • StevenGen
    StevenGen ACE Posts: 12,719 Trailblazer
    edited May 2024

    If your Bluetooth doesn't work at a short distance of only 5 inches, then its either the Killer Ax1650i-AX201NGW card is faulty, or the antenna wires have disconnected from the top card pins which are the Black wire to MAIN and White wire to AUX pins on top of the card (see caption below) that are essential for signal distribution of Wi=Fi and BT through the antenna screen bezel laptop wires. You will need to open the laptop and see if these wires haven't come lose from the top of the Killer Ax1650i-AX201NGW card. If you need to replace the Wi-Fi/BT card, you need to only use the Killer Ax1650i-AX201NGW card that Acer fitted to the laptop originality, do not upgrade to the higher spec Intel AX211NGW Wi-Fi 6E type cards as they will not work in these laptops,

    Note: I've got a Nitro AN515-56 that uses the same exact Killer Ax1650i-AX201NGW card, and I've had Bluetooth connection problems with this card as it only works on the supplied Acer oem driver which is the Killer driver version 22.40.0.2 and does not work with any new and updated Bluetooth driver versions plus its very hard to connect any BT headphones to this card, especially JBL headphones, so be aware of that. I don't know if your AN515-57 is the same with this Killer Ax1650i-AX201NGW card as your laptop has the same driver version Killer 22.40.0.2 and the Killer version 22.130.0.2 as supplied by Acer oem driver's. Good luck and hope all information this helps you out.

    Wi-Fi.BT card used in the Nitro AN515-57

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  • skytrafl
    skytrafl Member Posts: 3 New User

    @StevenGen okay i have checked what you said i have the AX1650i my drivers for bluetooth are the 22.40.0.2 my wifi works compleatly fine no problems there only only bluetooth, i can connect things fast and easy to my laptop they stay conected i opened my laptop saw the cables and they seemd fine i was able to move them alittle to the left and right so i did, when i tried the bluethooth it was even worse so i opened the lap again tooked them off cleaned the place just in case plased them back on and the bluetooth is the same as before, what do i have to do i se both cables go somewhere could the problem be there? or do i need anothe card

  • StevenGen
    StevenGen ACE Posts: 12,719 Trailblazer

    If you did al that and the Bluetooth is still not working then its the card Bluetooth section that is faulty and you need to buy a new Killer Ax1650i-AX201NGW card which is not expensive and you can buy them on eBay or Amazon. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍