How to connect my latpop to 2 monitors?

Yousefabohamra
Yousefabohamra Member Posts: 3 New User

Hi

I have bougth UGREEN "USB-C Multifunction Adapter, Model #: CM498", P/N:15852 but it is not working on my Windows 11. I think the device works because when I use it to connect my iPhone to my laptop it works. However, it does not connect my monitors to my laptop. I don't know why. I contacted Ugreen. This was their answer:

Generally, the hub's HDMI port works only if your host device supports video output via the USB C port. After checking your order details, we noticed that the USB-C Port on your laptop only supports data transmission. Thus, the HDMI connection can't work.

 Please help me. 

I am looking for a product that can connect my laptop to 2 monitors, which have only an HDMI connection.

Thank you

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,849 Trailblazer

    You need a USB-C port with Display Port or Video-out support for that graphics adapter, you may have only data support, check the port specs. for your laptop.

  • Yousefabohamra
    Yousefabohamra Member Posts: 3 New User

    Thanks you Puraw for your answer. It’s really unfortunate that I have 3 Acer laptops ( I am a fan of Acer laptops) but I can’t connect my two monitors just because Acer USB C doesn’t support data streaming like other laptops from other brands. If you have tried any device that does the job, please let me know.


    Thank you