Video display distorted after installing windows 10 on acer aspire V5 571P-6877

JamesT
JamesT Member Posts: 102 Skilled Fixer WiFi Icon
edited May 23 in Aspire Laptops

I have a Acer aspire V5 571P-6877 when I installed windows 10 it was fine but then windows installed the video driver and it looks like below

is that a hardware problem if it the driver how do I stop windows 10 from in stalling the driver I have Windows 10 8 64bit

Thank you

Tod8

[Edited the thread to add issue detail on the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @JamesT

    You can try to reinstall the display driver from here (VGA driver): https://www.acer.com/us-en/support/product-support/V5-571P

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    I uninstalled it and it work great with windows driver but then it reinstalled the Intel driver again and keeps doing that

    Todd

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @JamesT

    Does the Windows driver say Microsoft basic display adapter or Intel?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    OK I tried that page and when I click on the VGA driver it goes to another page and says see below

    Todd

  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    and yes it says basic driver

    Todd

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @JamesT

    Basic display adapter means that the driver only has the displaying function. Streaming videos or any graphical-related application will not work properly. Either the laptop display is having issue or the RAM.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    I found the driver for it Intel HD Graphics for win8_64 but when i install it goes back to the double like above

    does that mean the Video chip on the motherboard is bad ?

    Todd

  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    could the video cable be bad?

  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    I tried and switch ram still the same problem

  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    I Think the motherboard is bad so I will get another one

    My question if I may is my laptop is a touch screen I saw a new one on e B-ay and says same number as mine but they say it is a non touch is it the motherboard that makes a touch screen work of the screen and video cable

    Thank you

    Todd

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @JamesT

    It might be from a bad GPU chip or a bad display cable.

    The touchscreen will have a digitizer panel attached to the LCD.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JamesT
    JamesT Member Posts: 102 Skilled Fixer WiFi Icon

    everything works great until the correct video driver is installed then that above

    touch screen works MB about 25.00 open box I will be using it until it goes out as I will just keep the default driver on it

    Thank you all

    Todd