swift 3 had full charged still it notified that critical low battery ,and whenever i plugged in then

sujnan

Suddenly notified Critical low battery

I have a Acer swift 3 laptop. I use it since 8 month .But now suddenly my pc get shutdown by notifying that critical low battery .Whenever I plugged in then within a minute it got full charge. What is the problem behind it?

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/706126/my-pc-had-full-charged-still-it-notified-that-critical-low-battery-and-whenever-i-plugged-in-then

Maybe the battery capacity was never registered in BIOS/Windows and after a recent Windows11 update MS APCI protocol needs to be reset. First turn the laptop over, after disconnecting everything from the ports, have a close look and you will see a small pinhole with a tiny battery sign at the back of the laptop. Push a pin gently in that hole till you feel it click (microswitch) and keep pressing for a few seconds. This resets the battery. Reboot and if still low battery issues you can try to reset BIOS with F9 in BIOS and save changes when exit BIOS. Uninstalling the MS ACPI drivers also sometimes helps, in Device Manager uninstall the two drivers on the picture (red circle) and just reboot.

billsey

If the reinstall of the battery drivers doesn't help it's likely best to contact Acer support and get a ticket started, since you should still be in warranty.