My acer nitro 5 keeps freezing please help

Brian_111
Brian_111 Member Posts: 1 New User
edited May 2024 in Nitro Gaming

Hellooo! I having a serious problem with my acer nitro 5, this happens about 3-4 weeks ago when i hop on discord call with friends and watching a movie on Netflix and all the sudden my laptop freezes and the audio just keeps repeating itself (like my friend say “hi” and it’s just repeating h- h- h- h- h-) and after that the blue screen pop up and it said the “Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you,” with a 0% of progress to restart, but hours later it still says 0%, so i turn off and on but the light of keyboard lit up but not the screen, but i got really annoyed so i turned it off and shut it down and put it in my closet. Today I tired use it again and it was good at first for 1-3 hours until it freezes again. I tried to use thermal paste but it doesn’t work.

please help me out because it’s really annoying, summer is coming and I’m not going to have anything to do


here is my info (the 2.40GH(z) it has z at the end btw)

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