Acer Swift 3 touchpad suddenly stopped working

Philj444
Philj444 Member Posts: 5 New User
edited May 18 in Swift and Spin Series

I have tried many ways to get my touchpad working - it suddenly stopped. Acer Swift 3 Windows 11. When I look at "Human Interface Devices" I only see 2 mouse icons - no touchpad icon. Will be grateful for advice. Carrying a mouse while traveling is weird.

Best Answer

  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    Answer ✓

    The moderators don't read all the messages, only when something is flagged as spam or has keywords that the automation kicks out and such. So, they won't have seen a 'delete my account' message. You never told us just which Swift 3 model you have, there have been a lot of them over the years, and which language your keyboard is setup for, so we couldn't easily look up the appropriate touchpad toggle key for your model. It should have been called out in your user guide though…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,527 Trailblazer

    Something is stopping Windows from installing MS Precision (the driver for your touchpad), possibly driver repository corruption. Best to restore the system to an earlier date before this happened, type restore in the Search bar and click on "Create a restore point" then at the top left click on "System restore" with a date. If that fails because you never saved a restore point (System Protection turned off) you can "Reset this PC" without losing my files.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Enable the show hidden devices option in Device Manager. Does the touchpad show up then, but grayed out? If so the system does believe you have one, but it's no longer installed. Do you have anything in Device Manager that shows as an error or warning?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Philj444
    Philj444 Member Posts: 5 New User
    edited May 31

    Thank you very much for your responses. UNBELIEVABLE - after following your advice with no luck, I tried one more desperate search. May be that I am just another [Sensitive Content] user but, after finding and following MS instructions, I found that I didn't have "virtual touchpad" turned on in the taskbar settings.

    Thank you again for your advice and sorry I bugged ya. The following are the instructions from MS:

    Use the on-screen touchpad to control the mouse pointer with your touchscreen.

    1. 1Press and hold (or right-click) the taskbar, and then select Taskbar settings.
    2. 2Under Taskbar corner icons, set Virtual touchpad to On.
    3. 3Select the touchpad button on the taskbar.

    Help from Microsoft

    [Edited the post to hide sensitive data]

  • Philj444
    Philj444 Member Posts: 5 New User

    After all the efforts and frustrations, I 'stumbled' on a 'one button on or off key for the touchpad - "F10" to turn off or on - that's it - ONE KEY. Amazing that NO ONE knew of it - MS Windows or acer.

  • Philj444
    Philj444 Member Posts: 5 New User

    Please DELETE my account. Thank you!

  • Philj444
    Philj444 Member Posts: 5 New User

    Strange - after request to cancel, screen went blank. Cannot boot up. I appologize for criticizing acer if this is punishment.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    Answer ✓

    The moderators don't read all the messages, only when something is flagged as spam or has keywords that the automation kicks out and such. So, they won't have seen a 'delete my account' message. You never told us just which Swift 3 model you have, there have been a lot of them over the years, and which language your keyboard is setup for, so we couldn't easily look up the appropriate touchpad toggle key for your model. It should have been called out in your user guide though…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jjobuild
    jjobuild Member Posts: 1 New User

    My beloved acer swift SF314-42-R6T7's touchpad suddenly stopped working after a Windows update and I got an image on my screen shortly after each startup indicating that the touchpad wasn't working. I went out onto the internet looking for answers. I tried a dozen different solutions including a registry edit. NOTHING worked. Several of the solutions involved the functions keys. I tried them all. I finally looked carefully at the function keys and there it was. F7 has the picture I kept seeing on my screen indicating that the touchpad was not working. So I pressed F7. Not quite. Then I pressed Fn + F7 and a box appeared asking me if I wanted to turn on caret browsing and I highlighted yes. Lo and behold the touchpad is now working again! So if you are having trouble with the touchpad not working look carefully at the function keys and see if one of them controls the touchpad. Press Fn + the right function key and that may just solve the problem.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    The hot key for enabling and disabling the touchpad is on different keys on different models, and requires the Fn on some and not on others based on whether they have those keys configured as function keys or as media keys. In the case of this thread, the user never told us which Swift 3 model they had, so we weren't able to provide an answer targeted at their machine…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.