Unprofessional Authorized Service Center. AN517-54 issues fake certificates of device condition.

Katarina23
Katarina23 Member Posts: 1 New User
edited May 2024 in Nitro Gaming

How is it possible that the authorized Acer service center in Serbia issues fake certificates of device condition?

I submitted the device for a warranty claim on March 31, 2024, and the service center received it on April 4, 2024 - Problem with the Motherboard, Acer Nitro AN517-54.

The deadline for resolving the claim is 30 days, but it was extended by mutual agreement between me and the service center for an additional 15 days. They have missed the deadline. The device has not yet been delivered, and the condition report from the service center includes my BIOS serial number, but the date on the report is March 30, 2024. The computer name in the report is not mine, nor is the system.

By the way, they sent me a report containing data which includes my BIOS serial number, and the device passed all tests on March 30, 2024, and it is stated, "This document confirms that all tests on the aforementioned device have been performed in accordance with manufacturer procedures by a certified technician." However, I did not submit the device on March 30th, but rather about 40 hours later.

Who should I contact to complain about such unprofessional behavior by the authorized service center, and how can I request Acer to review the operations of this service center?


[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,888 Trailblazer

    Hi @Katarina23 no Acer customer service or technical support participates in the community, although it is moderated by Acer personnel.

    I am going to communicate your question to the moderators, they will respond as soon as possible to try to help you, please be patient with their response.

    All the best.

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  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello,

    We apologize for the experience you had while seeking assistance at the repair center. Your participation in the Acer Community is greatly appreciated, and we thank you for bringing this issue to our attention. As a community moderator, I’d like to clarify that while we don’t have the capability to directly resolve the issue, we are more than willing to escalate it. I’ve sent you a private message; please check your inbox at your convenience.

    Best regards,

    Ingrid-Acer

This discussion has been closed.