How is it possible that the authorized Acer service center in Serbia issues fake certificates of device condition?
I submitted the device for a warranty claim on March 31, 2024, and the service center received it on April 4, 2024 - Problem with the Motherboard, Acer Nitro AN517-54.
The deadline for resolving the claim is 30 days, but it was extended by mutual agreement between me and the service center for an additional 15 days. They have missed the deadline. The device has not yet been delivered, and the condition report from the service center includes my BIOS serial number, but the date on the report is March 30, 2024. The computer name in the report is not mine, nor is the system.
By the way, they sent me a report containing data which includes my BIOS serial number, and the device passed all tests on March 30, 2024, and it is stated, "This document confirms that all tests on the aforementioned device have been performed in accordance with manufacturer procedures by a certified technician." However, I did not submit the device on March 30th, but rather about 40 hours later.
Who should I contact to complain about such unprofessional behavior by the authorized service center, and how can I request Acer to review the operations of this service center?
[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]
