Helio 16 found some bugs that can cause system to get stuck during booting, preventing access to..

XenZephyr

I found a bug that can cause the system to get stuck during booting when attempting to change the boot loading image using the ".gif" extension, preventing access to the BIOS or anything else.

My laptop Acer predator helios neo 16
im using predator sense version V 5.0.1341

I found a way to fix this. Previously, I also had an update for the Predator Sense application, and I was curious to change the boot logo in the Predator Sense settings. Unfortunately, an error occurred and it got stuck on the boot logo image I selected, preventing access to BIOS and other functions.

However, I found a way to address this issue. I removed the SSD where my OS was installed and connected it to another laptop. This allowed me to boot into Windows. Here's what I did:

Attention!!! First, you must ensure that when you remove the SSD where the OS is located, try booting into the BIOS settings to see if the BIOS can be open or not.

1. When booting with another laptop, you'll be asked to reset your PIN. Make sure you remember your Microsoft password.
2. Locate the Predator Sense application and uninstall it.
3. Then, move the SSD back to your Predator Helios Neo 16 laptop.
4. Try booting and wait for about 30 seconds because your laptop will enter power adjustments. If your laptop suddenly restarts during the initial boot, just wait.
5. If you successfully boot, immediately go to BIOS settings and uncheck the option for booting with images and sound.
6. Don't forget to reinstall your Predator Sense application if needed.
7. Save and exit.

I hope this helps you out.

[Edited the thread to add model name to the title]

adityadaliya

it works, just uninstall both predator sense and predator sense config from control panel. Use CCleaner to clean registry. Then restart and install version 5.0.1341. WORKS FINE WITH PH16-71