Acer nitro 5 laptop model N20C1 shows a blank screen when opened

Ma_130
Ma_130 Member Posts: 1 Newbie

Hi, I have a Acer nitro 5 laptop model N20C1, I have a problem with my laptop when I open it show a blank screen I waited for 5 to 10 mins but it still did not show the log in window, how do I fix this?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,338 Trailblazer

    Try to boot to BIOS with F2, see if that works, press F9 in BIOS that resets BIOS and save changes on Exit. Try to boot to Windows, if you see the Acer logo but not the Windows login screen, reboot and as soon as you see the Acer logo press Alt+F10 that will get you to the blue Troubleshoot menu, you can either "Reset this PC" without losing your files or Restart to Safe Mode (F4) to see if you can boot in Safe Mode.

  • StevenGen
    StevenGen ACE Posts: 12,127 Trailblazer

    Do a Hard Reset of your laptop by taking the battery out and disconnect the RTC/BIOS battery and then short its +&- pin at the mainboard plug to reset the CMOS and take the ram out. Leave the laptop like that for at least 1 hour (preferably overnight) then reconnect everything and only attach 1x ram module if you have two and reboot and attach the ram alternately, as this should reset the EC chip and make your laptop boot properly, try and lets us know. Good luck.

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