Acer Nitro 5 shuts off automatically while gaming and doesn't turn ON

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M12373
M12373 Member Posts: 2 New User

Hello, My laptop turns OFF automatically during gaming and it doesn't turn ON. When I press the power button, I see the blue light and backlight of the keyboard for a split second, but the laptop doesn't turn on.

I have tried pretty much all the recommendations I came across online. I already checked for heat issues and all.

There is only one thing that works, and that is I need to open the laptop, remove the battery and then press the power button for around 30 seconds, plug the battery in, and turn it on. This way, the laptop turns ON, but it's not feasible to do this every time. I have tried to check if it turns ON with direct power without connecting the battery, it also only works after I pressed the power button for 30 sec. It seems like the issue is some sort of stored/residual charge but I am not sure. Could someone tell me the issue I have and how can I fix it?
Thanks

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