Acer Aspire 7 (A715-76G ) keyboard not working

Wassaf
Wassaf Member Posts: 1 New User
edited May 2 in Aspire Laptops

Dear Acer,

My Acer Aspire 7 (A715-76G) Intel Core i5 12th Gen 12450H laptop. I ordered this laptop online from the Acer official website on December 8th, 2023 and received it on December 12th, 2023.
Unfortunately, I am experiencing an issue where the keyboard is completely unresponsive. None of the keys are working. 

Internal keyboard is not working completely but if i connect a 100% working external keyboard, very few keys works but that too in different characters (I've checked and changed the region and language in keyboard settings).

I have attached Gdrive video link for your reference:

https://drive.google.com/file/d/1PPSWRM1EChBqfUa8yM8neftNO7kpo8KB/view?usp=drivesdk

I'am completely upset because of this clumsy issue and i cannot use my laptop..

[Edited the thread to add model name to the title]

Answers