Random Black Screens after BIOS Updates Acer Aspire A715-42G.

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Acrux958
Acrux958 Member Posts: 4 New User
edited May 3 in Aspire Laptops

Hello. I made a mistake and downloaded optional Windows Update named "Insyde Software -Firmware - 5.42.1.8".

Now my computer's screen randomly turns black and I need to forcefully restart it. It is not reversible in windows update too.

I can use the computer normally for 5 or 40 minutes and then the black screen appears. I am thinking of installing latest BIOS update, but what if it crushes again while I install it, won't that brick my laptop? Is there still a risk of these random black screen interruptions if I update it with USB in BIOS? What should I do?

[Edited the thread to add model name to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,824 Pathfinder
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    @Acrux958

    What is the model of the laptop?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Acrux958
    Acrux958 Member Posts: 4 New User
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    Acer Aspire A715-42G.

    I installed BIOS update yesterday. Everything was fine, black screens stopped. But today they started appearing again.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,824 Pathfinder
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    @Acrux958

    Did you update the BIOS to the V1.10? And the issue still persists?

    When the black screen issue happens, do you hear any sounds?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,775 Trailblazer
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    Hello! Access the bios and then press the f9 key to restore settings and f10 to save and exit. Check if the problem with a black screen continues to occur.

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  • Acrux958
    Acrux958 Member Posts: 4 New User
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    Sorry about the delay in getting back to you. My computer was in the shop, so I couldn't access my account to respond. It came back, but they couldn't fix it. So I tried your suggestion with bios, and now it's back to normal! No problems anymore! Thank you so much! 🙏

  • Acrux958
    Acrux958 Member Posts: 4 New User
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    My Bios V1.8 now. There wasn't any sounds when black screens occured. I tried the method which Commodore_1995# suggested and and it worked! Thank you both for the your advice and assistance! ☺️🙏