PH517-51-72NU
- Laptop randomly blackscreens during any tasks, where laptop display goes dark (not totally black/off, just black but still lit up), the laptop still functions normally, and i can still hear audio and interact with programs behind the black screen.
- Only way to get it to go back on is to close and re-open the lid so the display powers on and off, this turns it back on but the screen will just go black again in a few minutes or hours.
- Doesnt always do it, sometimes it will run indefinitely without black screening until I power it off and on again, then it will black screen intermittently until I power cycle it off and on again 3-5 times.
- Does it on battery or AC
- not specific task related, it will black screen after hours of intensive gaming, or within 30 seconds of startup and im still at the windows sign in page
- Temps are fine, not heat related
- It does not show up in windows events or error logs of any sort
- external monitors work 100% of the time and never go black, if I have both displays on, the laptop one will go dark but the external continues functioning.
- Ive tried hard power resetting, ive tried completely uninstalling and reinstalling video drivers, and wiping my drive and reinstalling windows.
- It will also black screen if I disable my GPU and use my CPUs integrated graphics, and using windows default video drivers
- I thought it might be a physical laptop display issue, but it just doesnt make any sense because without physically moving anything, simply powering the laptop on and lots of times can prevent this issue until I power it off again and let it sit or move it somewhere else, and then power it back on again. I also thought perhaps GPUs hardware problem but still no because it still does it with iGPU and does not do it with external monitor. I also thought software issue hence reinstalling windows and completely resetting laptop
Any help would be massively appreciated, Ive dealt with this issue for like 2 years now and its detrimental to work or gaming because if it blackscreens during video/audio calls or some games it will drop out.
[Edited the thread to add model number to the title]
