my new Acer Aspire 5 keeps crashing...

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newlaper
newlaper Member Posts: 3 New User

my new Acer Aspire 5 keeps crashing. It seems to happen when I close the lid and leave it. At first I assumed it had taken an update without me noticing, but now it has happened a lot and I have noticed it is when I have shut the lid down. Can anyone offer any advice or things to check?

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  • Puraw
    Puraw ACE, Member Posts: 8,633 Trailblazer
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    I recommend bringing it to Acer Services in your country as this is not normal system behavior for a new laptop.

  • Axxo
    Axxo Member, Ally Posts: 256
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    The common reasons for computers keep crashing are but are not limited to: The display, power supply, or CPU is overheating. The internal hardware of the computer is loose. Software and hardware are incompatible. Also, make sure that you have all the windows updates up to date, install the Intel® Driver & Support Assistant and get all Intel drivers up to date especially the graphics which is important.