When plugging in charger, orange light starts blinking for a few seconds, laptop shows up to be charging for 1-2 seconds and then orange and blue lights start blinking.
Things I've done:
- Uninstall drivers for adapter/battery
- Try different power outlets
- Check output voltage of the charger - it is 19.55V, pretty close to advertised 19V on the sticker
- Checked that laptop is taking in power - shows up same voltage as the charger
- Checked voltage from battery - close to advertised
- Resetting battery using the little button(A LOT)
One time when I plugged the charger into powered off laptop it started charging and charged to full, though adapter got really hot.
I am on latest bios version V1.15. Since purchase in late November 2023, laptop has been experiencing Kernel-power critical failures (event ID 41) as shown in event viewer where laptop just crashes and randomly restarts. I have seen other people post about same issue and have tried suggested steps for resolving this issue with no success.
Could everything I've noted so far indicate motherboard issue?
I still have carry-in warranty but I am not physically in the US any longer so sending laptop back would cost a lot, though I have made another ticket directly for acer representative
