Aspire 3 A315-24P-R7VH Not charging

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Beqa5
Beqa5 Member Posts: 3 New User

When plugging in charger, orange light starts blinking for a few seconds, laptop shows up to be charging for 1-2 seconds and then orange and blue lights start blinking.

Things I've done:

  1. Uninstall drivers for adapter/battery
  2. Try different power outlets
  3. Check output voltage of the charger - it is 19.55V, pretty close to advertised 19V on the sticker
  4. Checked that laptop is taking in power - shows up same voltage as the charger
  5. Checked voltage from battery - close to advertised
  6. Resetting battery using the little button(A LOT)

One time when I plugged the charger into powered off laptop it started charging and charged to full, though adapter got really hot.

I am on latest bios version V1.15. Since purchase in late November 2023, laptop has been experiencing Kernel-power critical failures (event ID 41) as shown in event viewer where laptop just crashes and randomly restarts. I have seen other people post about same issue and have tried suggested steps for resolving this issue with no success.

Could everything I've noted so far indicate motherboard issue?

I still have carry-in warranty but I am not physically in the US any longer so sending laptop back would cost a lot, though I have made another ticket directly for acer representative

Answers