Spin 7 Battery not charging

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rickw1951
rickw1951 Member Posts: 1 New User

New battery installed as original would only retain a charge for an hour. I have gone through the reset process (power down, disconnect everything, press/hold reset for 15-30 seconds, wait 15-30 minutes to restart) but battery does not charge. Here is what happens on start-up: computer boots fine; watching the battery icon it indicates charging for 5 cycles then stops; hovering mouse over the battery icon shows "2% available (plugged in)".

I have also opened the back and unplugged and re-plugged in the battery. Nothing has worked. Suggestions?

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