my acer predator Helios 300 ph315_54 not charging and crashes while heavy games but works fine on th

Hunnybunny
Hunnybunny Member Posts: 7

Tinkerer

my acer predator Helios 300 ph315_54 is not charging but my laptop indicates that it is plugged in and crashes while heavy games and the charging orange led keeps flickering and beeping,, but works fine on the battery without the charger… but now my battery is 30% and can't recharge it anyanymore ….. I disassembled the laptop and disconnected the battery to try it with the charger only, but it does the same crash but so quick.

Answers

  • Axxo
    Axxo Member, Ally Posts: 1,535

    Hope you don't have AVAST or some other AV programs running, and all your security options in Defender are Green (turned on and running). See what your RAM is at (<50%) when you hang (Task Manager Performance, Memory and CPU, check what apps are using the most resources, lower the priority (Efficiency mode). Run Storage Sense and scan your drives for redundant large files, click at the bottom on Temporary (bin icon) and you may find 100s of GBs Windows update files like OldDos, get rid of all that and trim/defrag your drives afterwards.

    Did you try to uninstall the Nvidia GPU driver in Safe Mode with DDU and let Windows11 reinstall the best GPU driver for your adapter?

    If nothing helps, do a Clean Boot by booting in Safe Mode, open Configsys.exe and check the Base Video box in the Boot tab and reboot, if still BSOD, do the same procedure, disable (remove the check) Base Video, hide the Windows Services and disable all other services, also disable Startup programs in Task Manager, reboot. By now you should see no more BSODs, then reverse the Clean Boot by enabling the apps and services one by one and reboot each time till you crash and you have found the rogue app.

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  • Unknown
    edited April 2024
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