Predator Helios 300 randomly crashing/freezing

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seb8910
seb8910 Member Posts: 1 New User

I own a Predator Helios 300, over the few months of ownership, i have encountered crashes that randomly happen while in a game, or even idle. The crashes happened about 6 times. (It is not a BSOD, it is just a frozen screen with the looping audio bug.) It does not reset, i have to hard reset it. One of the times in the 6 crashes, i encountered a BSOD with the error code IRQL_NOT_LESS_OR_EQUAL. I decided after that blue screen, i went into Event Viewer, there was 19 errors and all of them were kernel related applications. (My network is NOT causing this)

Notes:

I use a hypervisor called VMware. It runs in the background, though i dont think this is causing the problems.

The fan goes straight to idle a few seconds before the crash happens

I have task manager open, and before the crash the CPU and GPU levels go high, almost to 100%.

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