I have an Acer predator Neo 16, black screen no turning on again no charging no anything

my Acer predator Neo 16 is only 2 months old

Now

I was playing video games with my friend as usual and suddenly nothing just black screen no turning on again no charging no anything

I bought the laptop while I was in the United States now I am back in my country Egypt

So I don’t know what to do I have nothing now I spent all of my money on a laptop to have a great experience but I have nothing Acer

please I can’t afford another laptop and this laptop was for my studying and some freelance work

I really need a solution I can’t sleep I can’t eat I can’t do anything

My email : xxxxxxxxxxxxxx@gmail.com

If anyone can help!

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Puraw

https://community.acer.com/en/discussion/704101/i-have-an-acer-predator-neo-16-black-screen-no-turning-on-again-no-charging-no-anything

Contact Redington Egypt, Acer accredited retailer, to help you with this:
East Asia for Computer Systems
Postal Address: 7 Abd AlWahab AlQady st, from Ahmad Tayseer, Koleyet AlBanat, Heliopolis, Cairo
City: Cairo
Phone: +20224146220
Hotline: 19928
Email: support.acer@eaegy.net Redington Egypt (Head Office)
Postal Address: 12 B, Mohamed Kamel el-Harony st. from Ahmed Fakhry st. behind El-Tefl park.
City: Nasr
Telephone/Whatsapp: 01152277700, 01153113110, 01153113111
Email: support.egypt@redingtongulf.com
Redington-Egypt
Postal Address: 37, Ismail Serry St., behind Zahran school, floor 1- Smouha
City: Alexandria
Telephone/Whatsapp: 01152277700, 01153113110, 01153113111
Email: support.egypt@redingtongulf.com Redington-Egypt
Postal Address: Mohandeseen Service point: 11 Esraa El Mohandeseen St. from Sudan St., next to the Cameron Embassy, 1st floor.
City: Mohandessin
Telephone/Whatsapp: 01152277700, 01153113110, 01153113111
Email: support.egypt@redingtongulf.com

StevenGen

https://community.acer.com/en/discussion/704101/i-have-an-acer-predator-neo-16-black-screen-no-turning-on-again-no-charging-no-anything

Don't stress out and calm down🤣……first thing that you need to do is to reset the laptop and do a HARD RESET by opening the back cover of the laptop (see captions below) and take the main battery out first, then take the ram out and disconnect the RTC/BIOS battery and short its +&- pins at the mainboard plug to reset the CMOS, leave the laptop like that for 15 minutes and then reconnect everything as doing this HARD RESET will make your laptop reboot 100% and work, as this power fault happens because of a frozen EC chip which is common, Good luck and hope this helps you out.

Do this to open the PHN16-71 laptop and remove the main battery and then disconnect the RTC/BIOS battery, as doin the HARD RESET will make your laptop work again.