X323QK NV Black Screen, screen goes black every ~3 minute

hiropro
hiropro Member Posts: 2 New User
edited April 10 in Monitors

I recently got a XB323QK RMA Refurb.

I have an issue where the screen goes black every ~3 minutes(timed with stopwatch phone)

Confirmed monitor is not set to sleep in Windows.

Only way to get image again to press a button on the monitor(any button).

Mouse/keyboard does nothing.

Since it's every 3 minutes seems like it might be a timeout thing but can't find anything in the monitor settings.

[Edited the thread to add issue detail]

Answers

  • hiropro
    hiropro Member Posts: 2 New User

    Issue seems to have been related to plastic covering over some sensor on the front of the monitor. Only thing I can find on it is some sort of "ProxiSense"

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