brand new chrome book doesn't work..did I just get a bad one and should send it back?

jojobrace55
jojobrace55 Member Posts: 1 New User
edited April 6 in Chromebooks

brand new Chromebook keeps shutting off and both touch screen and touch pad only work about 30% of time????

why is my Chromebook not working right? what can I do???

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,136 Trailblazer

    Return it to the vendor and demand a new Chromebook. Acer will accept returns within 15 days of delivery for most hardware products.
    Shipping will not be refunded.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @jojobrace55

    We need to do a power wash on your chrome book.Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue..
    Please understand it will clear the local and user settings..
    Please complete the final setup..
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    If it is still not working

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

    It should work fine.

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