Nitro 5 An515-17 LOCKED OUT HELP!! Iam unable to factory RESET it.

Jones44847
Jones44847 Member Posts: 2 New User
edited April 2024 in Nitro Gaming

Out of nowhere I get a message on screen that my password has expired (don't recall ever selecting a password in beginning, bought it 6 months ago used, did a factory reset). So I spent all day trying old passwords and after a while it said I was "Locked Out".

So I decided to just factory RESET it. I do the whole hold down SHIFT and restart to get the blue troubleshoot screen. When I click Troubleshoot it SHOULD show RESET option but it's not there. I tried EVERYTHING. Even tried in command prompt and got nothing. Can't create a password reset key cuz I don't know the original password. Completely locked out and am unable to factory RESET it. Please help

[Edited the thread to add issue detail]

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