Predator Helios Neo 16 laptop BIOS lock after BSOD, how to retrieve unlock code?

Hey all!

Two days ago, I got a BSOD due to some some software I installed

I tried to get into safe mode, but it seems my entire Windows 11 partition got corrupted, as a result none of the tricks and methods to get into Safe Mode worked (which is a whole other frustrating issue in itself)

So I decided to reinstall Windows 11, having prepared a Rufus USB beforehand

All I had to do was go into BIOS, set the system to boot from USB and I'm off to the races

To my surprise, upon hitting F2 to get to BIOS, I was presented with a password field - no matter, I figured. I just hit enter a couple of times and moved on, thinking the BIOS screen would show up

To my surprise, I was presented with another screen - the Enter Unlock Code screen (screenshot attached)

I read up on this on a few sites, and now I am none the wiser. I have been left more confused than before

Why has Acer made it so difficult to get into the BIOS?

More importantly, how or where can I get the Unlock Code to access my bios settings

I just want to get back to doing what I do - work!

This problem has had put me in a major pickle as this is my main work machine and I have deadlines to meet!

Not to mention the laptop isn't exactly cheap!

I would appreciate any help anyone could provide in sorting this out

Note:

I live in a South Asian country, and pretty sure Acer does NOT have an official representative office here, so I can't reach out to any Acer Service Center as it were

Accepted answers

All comments

StevenGen

https://community.acer.com/en/discussion/703243/predator-helios-neo-16-bios-unlock-code

This code could be the BitLocker code which you should have the password numbers in your Microsoft account, and you can disable and afterwards you can get into your laptop. Try that as that is what is probably happening. Good luck.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Puraw

https://community.acer.com/en/discussion/703243/predator-helios-neo-16-bios-unlock-code

Bring the laptop to Acer Services in your country to reprogram/replace the ePROM, if for some reason the boot drive got encrypted/locked you will probably need a new drive, Acer has Services points in most (if not all) SE Asian countries, in the Philippines these are Acer accredited repair shops that can fix the problem, you may have to show prove of purchase (the official receipt from the vendor). Check the Acer Support portal for your country.

Avazbek

ORIGINAL:

eto deystvitelna izza BitLocker?

TRANSLATE:

Is this really due to BitLocker?

[The message was translated using Google translation]

Avazbek

ORIGINAL:

u menya takoeje sluchie :(

TRANSLATE:

I have the same rumors :(

[The message was translated using Google translation]

felix2024

Hi

Since @Avazbek replied to me directly. pasting the messages in the post:

i need help unlocking bios on acer preadator helios neo 16 72 i cant remember bios password i put it in long time ago when i installed windows 11 i needed to turn on secure boot i dont remember i read in forums that for a day the code to reset the password is where 10 characters i dont have it and when i read that i wrote to insert the flash drive i inserted the flash drive and the bios says there is fail code.txt inside 694 characters and i dont understand where to reset these characters please help me thank you very much
Avazbek 6:50PM
"""""drive i inserted the flash drive and bios says there is unlock code.txt inside 694 characters and i dont understand where to reset these characters please help me thank you very much

Avazbek

i need help unlocking bios on acer preadator helios neo 16 72
i cant remember bios password i put it in long time ago when i installed windows 11 i needed to turn on secure boot i dont remember i read in forums that for a day the code to reset the password is where 10 characters i dont have it and when i read that i wrote to insert the flash drive i inserted the flash drive and bios says there is unlock code.txt inside 694 characters and i dont understand where to reset these characters please help me thank you very much

Avazbek

ORIGINAL TEXT :

privet vsem netu ni ukavo otvetov

TRANSLATION :

hi everyone, no answers yet

[The message was translated using Google Translation]

StevenGen

https://community.acer.com/en/discussion/comment/1319269#Comment_1319269

Take your laptop to Acer support as we cant give you any guides on a bios password hack, as its against Acer community EULA. Good luck.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

SadeshMagic

https://community.acer.com/en/discussion/comment/1318167#Comment_1318167

Hi did you find a solution to this? I also inserted a fat32 drive and got the code. But idk what to do with it

Samuel-Acer

Hi SadeshMagic,

Unfortunately, we do not allow/provide direct support or discuss any steps on unlocking BIOS passwords or bypassing of security features. (Please check/ review our Acer Community User Agreement)