Predator Helios Neo 16 - BIOS Unlock Code

kb24hrs
kb24hrs Member Posts: 1 New User

Hey all!

Two days ago, I got a BSOD due to some some software I installed

I tried to get into safe mode, but it seems my entire Windows 11 partition got corrupted, as a result none of the tricks and methods to get into Safe Mode worked (which is a whole other frustrating issue in itself)

So I decided to reinstall Windows 11, having prepared a Rufus USB beforehand

All I had to do was go into BIOS, set the system to boot from USB and I'm off to the races

To my surprise, upon hitting F2 to get to BIOS, I was presented with a password field - no matter, I figured. I just hit enter a couple of times and moved on, thinking the BIOS screen would show up

To my surprise, I was presented with another screen - the Enter Unlock Code screen (screenshot attached)

I read up on this on a few sites, and now I am none the wiser. I have been left more confused than before

Why has Acer made it so difficult to get into the BIOS?

More importantly, how or where can I get the Unlock Code to access my bios settings

I just want to get back to doing what I do - work!

This problem has had put me in a major pickle as this is my main work machine and I have deadlines to meet!

Not to mention the laptop isn't exactly cheap!

I would appreciate any help anyone could provide in sorting this out

Note:

I live in a South Asian country, and pretty sure Acer does NOT have an official representative office here, so I can't reach out to any Acer Service Center as it were

Answers

  • StevenGen
    StevenGen ACE Posts: 12,639 Trailblazer

    This code could be the BitLocker code which you should have the password numbers in your Microsoft account, and you can disable and afterwards you can get into your laptop. Try that as that is what is probably happening. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 14,368 Trailblazer

    Bring the laptop to Acer Services in your country to reprogram/replace the ePROM, if for some reason the boot drive got encrypted/locked you will probably need a new drive, Acer has Services points in most (if not all) SE Asian countries, in the Philippines these are Acer accredited repair shops that can fix the problem, you may have to show prove of purchase (the official receipt from the vendor). Check the Acer Support portal for your country.

  • Avazbek
    Avazbek Member Posts: 3 New User
    edited January 4

    ORIGINAL:

    eto deystvitelna izza BitLocker?

    TRANSLATE:

    Is this really due to BitLocker?

    [The message was translated using Google translation]

  • Avazbek
    Avazbek Member Posts: 3 New User
    edited January 4

    ORIGINAL:

    u menya takoeje sluchie :(

    TRANSLATE:

    I have the same rumors :(
    

    [The message was translated using Google translation]

  • felix2024
    felix2024 Moderator Posts: 3 Moderator

    Hi

    Since @Avazbek replied to me directly. pasting the messages in the post:

    • i need help unlocking bios on acer preadator helios neo 16 72
      i cant remember bios password i put it in long time ago when i installed windows 11 i needed to turn on secure boot i dont remember i read in forums that for a day the code to reset the password is where 10 characters i dont have it and when i read that i wrote to insert the flash drive i inserted the flash drive and the bios says there is fail code.txt inside 694 characters and i dont understand where to reset these characters please help me thank you very much
    • Avazbek 6:50PM

      """""drive i inserted the flash drive and bios says there is unlock code.txt inside 694 characters and i dont understand where to reset these characters please help me thank you very much

  • Avazbek
    Avazbek Member Posts: 3 New User

    i need help unlocking bios on acer preadator helios neo 16 72
    i cant remember bios password i put it in long time ago when i installed windows 11 i needed to turn on secure boot i dont remember i read in forums that for a day the code to reset the password is where 10 characters i dont have it and when i read that i wrote to insert the flash drive i inserted the flash drive and bios says there is unlock code.txt inside 694 characters and i dont understand where to reset these characters please help me thank you very much