i have a Predator PHN16-71 my audio hasnt been working

maji123777
maji123777 Member Posts: 1 New User
edited March 2024 in Predator Laptops

i went to windows 10 (device came on windows 11) and ever since i went to it my audio hasnt been working i tried plugging in head phones but i still wont get audio from my head phones help?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,454 Trailblazer

    This is a Windows11 machine that you should not downgrade to W10 as the sound chip requires RTK version 6.0.9433.1 and W10 will have installed an earlier version, same with most other components: PredatorSense version 4.1.635 is Windows11 compatible. Reset the laptop or run the restore option in Acer Care Center to go back to Windows11, then update Windows to 23H2 build 22631.3296.