Hi,
I recently bought the Acer Aspire A515-57G and have been having a multitude of issues with it. First of all, I had DPC Latency issues which caused audio issues and microsoft support could not find a fix for the issue, so I then had to reset the laptop. After this reset, I tried to plug in my audio interface (focusrite scarlett 2i2 4th gen) and the laptop crashes every time saying error which has something to do with the pre-installed McFee antivirus. After doing this, I was unable to open file explorer at all as it kept crashing. When trying install the drivers for focusrite the laptop then crashed due to MFC140.DLL. I have just reset and am experiencing the same crashes. I have no idea what to do and would like some assistance as I have been getting help from microsoft support but it has not fixed any issues.
[Edited the thread to add issue detail]