How to fix Auto shutdown problem Acer one 14 Z8-415 laptop ?

Naveen2002
Naveen2002 Member Posts: 2 New User

it shuts down automatically and won't start without power cable connected even if the battery is 100%

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,864 Trailblazer
    edited March 17

    Check if the back of the laptop has a reset pinhole with a battery symbol and stick a pin in that hole till you feel it click (micro switch), keep pressing the pin for a few seconds. This will reset the battery. Reset BIOS with F9 in BIOS and save setting when exit. Check Device Manager for yellow exclamation marks and Unknown Devices, uninstall those. Check Event Viewer what critical error at the time of the crash, if you see a reference to display or video driver uninstall your display driver in Safe Mode with DDU (browse recent posts in this community with this topic).