Nitro AN517-54 will not power on unless it's plugged in

arilala
arilala Member Posts: 2 New User
edited March 16 in Nitro Gaming

Hi,

My laptop [Nitro AN517-54] will not power on unless it's plugged in. I purchased a battery replacement, but it's the same issue.

I do see the battery indicator as if it's charging, looks like it's charging slowly; always about 32%.

I also completed the following scans:

sfc scannow

powercfg -restoredefaultschemes

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Open Device Manager. Expand batteries folder. Uninstall all drivers in batteries folder. Exit Device Manager without reinstalling anything. Shut down Windows normally. Then turn machine back on.

    Jack E/NJ

  • naiya
    naiya Member Posts: 14 Troubleshooter

    Here are a few potential causes and troubleshooting steps you can try:

    1. Battery Issue
      • Even though it's a new replacement battery, it's possible that the battery is defective or not holding a proper charge.
      • Try using a different known-good battery (if possible) to rule out an issue with the replacement battery itself.
    2. Battery Connector/Circuit Issue
      • There could be a problem with the battery connector on the laptop's motherboard, preventing it from properly charging or detecting the battery.
      • This could be caused by a loose connection, corrosion, or a faulty charging circuit on the motherboard.
    3. BIOS/EC Firmware Issue
      • In some cases, a BIOS or Embedded Controller (EC) firmware issue can cause problems with battery charging or power management.
      • You may want to check if there are any BIOS/EC firmware updates available for your specific Nitro AN517-54 model from Acer.
    4. Power Adapter Issue
      • Although less likely, it's also possible that the AC power adapter you're using is faulty or not providing enough power for the laptop to run without the battery.
      • Try using a different known-good power adapter, if possible.

    Troubleshooting Steps:

    1. Remove and reseat the battery connector on the motherboard (be careful, as this can be delicate).
    2. Try a different known-good battery, if possible.
    3. Check for any BIOS/EC firmware updates from Acer and install them if available.
    4. Use a different AC power adapter, if possible.
    5. As a last resort, you may need to have the laptop serviced by an Acer authorized repair center to diagnose and potentially replace the charging circuitry or motherboard.

    The fact that the laptop is not powering on without being plugged in, even with a new battery, strongly suggests a hardware issue with the battery charging/power circuitry.

  • Puraw
    Puraw ACE, Member Posts: 13,363 Trailblazer
    edited March 16

    You can ship your laptop by DHL, they will ask for a safety cert, that you can download from Acer Support for your model. I also found this PC repair shop https://www.computerrepairtrinidad.com/laptop-repair

    This is the Acer Services address in TT:
    Freeport

    #1 Calcutta Road

    Calcutta, Freeport

    Trinidad Tobago, W.I

    Tel: (868) 672 7577

    Tel: Ext.6525

    licia_floyd@unicomer.com

    Our hours of operation are Monday to Friday from 8:00am to 5:00pm and Saturdays from 8:00am to 1:00pm. You can contact us via chat from your computer or smartphone at: go.acer.com/la-chat