touch pad doesn't work in Brand New chromebook

Jack_31

Brand New chromebook. The touchpad worked fine for a couple day on my husband's Chromebook. Now it doesn't work at all, but will with a mouse.

billsey

Which Chromebook model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Some of them have a key combo to turn on and off the touchpad…

Axxo

Most Chromebook software issues can be resolved through a restart or a factory reset. Dirt or debris on the screen: If the screen is dirty, the touchscreen functionality may not work. Also Try these steps:-

Make sure there is no dust or dirt on the touchpad.
Press the Esc key several times.
Drumroll your fingers on the touchpad for ten seconds.
Turn your Chromebook off, then back on again.
Perform a hard reset.
If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.

William_mk2

@Jack_31

We need to do a power wash on your chrome book.Restart the chromebook.
On the login screen please don’t type the password.
Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
It will show “Reset this pc”
Click on power wash and continue..
Please understand it will clear the local and user settings..
Please complete the final setup..
Connnect to wifi and type the wifi password
Login to chromebook with your regular password
It should work fine ..

William_mk2

@Jack_31

If it is still not working..

Please provide the model no of chromebook. Check the top row on keyboard. There might be some keys to enable and disable the touch pad

Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check.