My laptop Acer Predator Neo 16 starts lagging when i turn on my laptop, my cursor is lagging

I bought Acer Predator Neo 16 ( i5 13500hx, 16gb ram, 1tb ssd, RTX 4050) almost a month ago. Now it is lagging, when i turn on my laptop, my cursor is lagging and also when i type password , it takes a-lot of time to type in. After log in the task bar isn’t there, it takes time to come, sometime screen is black and also when run task manager it show my gpu is upto 36% or 48% in use for once and takes time to show which app is using and then this usage come down to normal 3-4%. Also apps take much time to load even i have good specs laptop. I haven’t even installed any game on it. Idk man, what to do pls help me. I have spent money on it and it’s not working properly 😭. Pls tell me any suggestion

[Edited the thread to add model name to the title and add issue detail]

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Arsh_Gill

CPU* not gpu

William_mk2

@Arsh_Gill

First of all, we need to determine whether it is a hardware or software issue.

Here are some of the steps to speed up your computer.

Try windows + r - on the run window - type msconfig - click ok
click on services
check - hide all microsoft services
click on disable all
click on startup
disable all the startup items
click on apply - ok - restart the computer. Loading process will be very fast now..

Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab

Try windows + r - on the run window - type appwiz.cpl - click ok
it will show you the list of programs
remove all the unwanted third party programs.
Please don’t remove any drivers.
If you are not sure , please don’t remove it.

Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files

Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files

If you are not able to remove some files - click on skip and then click click on continue..

Try windows + r - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumnail
Delete the items which are checked

Try windows x - on the menu - chose command prompt admin or power shell admin
click on yes
on the blue or black window type sfc /scannow
It will be running till 100 %

Try to do a chrome reset
open chrome
click on three dots on top right corner
click on settings
Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings
Open chrome
it will work faster now

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

or

Try windows + r using keyboard
on run window - type systemreset

It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Demon966669

https://community.acer.com/en/discussion/701900/my-laptop-acer-predator-neo-16-starts-lagging-when-i-turn-on-my-laptop-my-cursor-is-lagging

I have the same problem bro I bought an Acer predator Helios Neo 16 two days ago and it start to a lag after using for 10 minutes and literally it makes me frustrated as i getting this bad performance after paying too much money to this worst company.

I even didn't download any games yet and it has a laggy experience. The specs is too powerful for anything but it lags at basic things . Shame on you Acer .

For those who making a plan to buying this don't go for YouTube reviews they are paid review .

And the worst part is they didn't do anything for this don't give any update to resolve this issue . Acer just eating hard earned money of people and have no care of customer

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