PHN16-7173LT Should I have a PSSvc.exe running in my system processes?

TimmyLee

Like many others, I'm trying to get Predatorsense to work on my new Acer Predator Helios 16 (Acer Predator PHN16-7173LT) During the 3 constant days of working on this day and night, I was once able to get my SENSE app working all except the keyboard lighting. But I kept troubleshooting trying to get the lights working and now nothing works again through all the processes I tried. What I believed worked was when I ran Windows Troubleshooting Compatibility on the SENSE App but now i cannot figure out how I did it to repeat the process. Nothing works. I just noticed that in one of the recommendations, it keeps referring to the PSSvc Process and I don't have one, at least that I can find.

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/701882/phn16-7173lt-should-i-have-a-pssvc-exe-running-in-my-system-processes

Apparently, it is a PredatorSense service that has not started, check this thread how to fix it:

https://community.acer.com/en/discussion/688558/predatorsense-doesnt-work-properly-pssvc-absent-from-task-manager-services-tab-ph-16-71-72yg

William_mk2

@TimmyLee

If it is still not working
Try windows + r  - On the run window
Type msconfig 
go to services - check hide all microsoft service  - disable and enable all. Go to the General Tab on the top 
chose normal startup if it is in selective startup – click on apply - ok
restart the computer 
It should work now 

William_mk2

@TimmyLee

Sometimes a simple system restore will fix the issue..

Try windows x
click on power shell admin or command prompt admin or Terminal admin - click on yes
type rstrui
chose an earlier date on which your computer was working fineclick on next, finish, yes
It will restore your computer to an earlier date
if you get an message - system restore not completed - click on close
It will show you all the icons..
Try and check whether it is working now ..

TimmyLee

Yep, I tried all your suggestions, thanks but no lights.