Brand new Acer Predator Helios Neo 16's (PHN16-71-77HU) screen randomly glitches & freezes!

Model: PHN16-71-77HU (I bought it from an acer affiliated store)
Specs: i7-13700HX CPU, RTX 4060 GPU, 32GB DDR5 4800MHZ RAM, 1TB SSD

I've attached an image of the screen freezing

Sometimes the screen randomly freezes and I don't know why (A glitching sound plays for a bit then the screen gets a glitching effect and everything freezes)
During this, the mouse and keyboard both don't work and the only way to get out is to shut the laptop down using the power button.

I don't think it's an overheating issue as when this happens the temps are 50-70 degrees.

What's happening?

[Edited the thread to add model number to the title and to add issue detail]

Accepted answers

All comments

actualrock

Edit: It's been happening more and more often and now I can't even go 15 minutes without it freezing help please

Puraw

https://community.acer.com/en/discussion/comment/1262909#Comment_1262909

Boot to Safe Mode and see if the problem is also with Base Video, if no issues in Safe mode you have to uninstall the display driver with DDU in Safe mode. Just reboot and Windows will reinstall the GPU drivers: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

actualrock

Ok, I'll try that if updating the BIOS does not work (I found it on a guide)

actualrock

There weren't any issues in Safe mode, so I uninstalled the drivers and rebooted but now Windows is capped at 5 fps??

actualrock

Alright, I installed new Intel drivers and the stuttering seems to have gone, but will there be any issues with the driver?
Anyways, if the screen glitches go away I'll provide an update

actualrock

Edit: The freezes and glitches are still happening..

Muhil

dont use the drivers from intel if u dont want face any issues in the future use only the support page drivers

actualrock

Ok
installing a clean os didn't solve the issue

StevenGen

https://community.acer.com/en/discussion/701593/brand-new-acer-predator-helios-neo-16s-phn16-71-77hu-screen-randomly-glitches-freezes

This laptop is under the Acer 2 year warranty, send the laptop to Acer tech support in your country and get Acxer to fix the glitches & freezes of its screen, as this problem could be a faulty eDP cable or its plug, its screen or even a gpu issue, be aware that parts for this laptop are very expensive especially if its a gpu issue and the mainboard needs replacing. Don't open the laptop as it will void the Acer warranty, send your laptop to Acer Tech Support. Good luck and hope this helps you out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

actualrock

Alright, I will do that if I can't solve the issue.

By the way, could the freezing issue be caused by nvidia drivers? if so, which driver should I install? (because the freezing didn't happen on the first 2 days of use)