nitro 5 (AN515-47) laptop bluescreen while i was playing games

problemswithcomputer

the computer said it was repairing disk problems but when it booted most of the apps didnt open, tried to factory reset but nothing happened

StevenGen

https://community.acer.com/en/discussion/701356/nitro-5-an515-47-laptop-bluescreen-while-i-was-playing-games

You need to tell us what error code the BSOD was and take the appropriate action to whatever that code is to fix the cause of the BSOD. As BSODs mainly happen because of a corrupted software and/or drivers that send the laptop into a BSOD error and a blue screen crash.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

StevenGen

https://community.acer.com/en/discussion/701356/nitro-5-an515-47-laptop-bluescreen-while-i-was-playing-games

You need to tell us what error code the BSOD was and take the appropriate action to whatever that code is to fix the cause of the BSOD. As BSODs mainly happen because of a corrupted software and/or drivers that send the laptop into a BSOD error and a blue screen crash.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Axxo

My advice to you is to do a "Clean Install" of your OS and make sure that you completely format the M.2 boot drive and make sure that you appropriately install all the latest drivers for your OS and laptops drivers from scratch, I also suggest that you install Win-11 Home OS that your AN515-57 is made for and make sure and if you have USB hubs and any peripherals that are connected to your laptop are not faulty and causing your laptop to crash.

You can do a “Clean Install” this way as these laptops don’t have an option in the bios to use the USB as a first boot priority, so follow these steps:

1. Access Advanced Startup Options Windows 10 or 11 from Settings or
2. Access Windows 10 or 11 Advanced Options with Recovery Drive/Disk
3. Turn Off and On Windows 10 or 11 PC "3 Times" to Access Advanced Options

All the above will give you access to the Win-10 or 11 installation USB that you have to get to their installation files but, you need to have a separate USB with this specific “IRST (Intel® Rapid Storage Technology) Driver Version: 18.6.1.1016.2” for your laptop as the windows installation will not recognize the M.2 drive unless this driver is installed through the installation process, as you need to install this driver before the formatting process section of the windows installation process as then your Win-10 or 11 installation will be able to be continued and installed properly.

After the install of your OS enable the TRIM within windows so that your M.2 SSD will perform at its peak performance, then update all OS updates, install the Intel® Driver & Support Assistant so that you get all the Intel drivers up to date “BUT BE WARNED” that all the new Win-11 Intel Bluetooth drivers that the Intel Driver and Support Assistant updates that Intel has for your Bluetooth for your Killer AX1650i Wi-Fi/BT card will not work and you will lose Bluetooth unless it’s the OEM Acer Bluetooth driver version 22.40.0.2 so don’t update the BT driver but update the Wi-Fi driver as that works with the new update, btw I’m advising you on this because your AN515-57 has the same model Killer AX1650i Wi-Fi/BT card that my AN515-56 has and you will get the same problems and your Bluetooth won’t work as the Acer BT driver version 22.40.0.2 works perfectly.

Also do the same to install the latest and specific up to date Nvidia graphics driver for your GPU. Then look into "Device Manager" and see if any drivers are not installed? If not then get those drivers from the Acer Drivers & Manuals section for your AN515-57 laptop, as that is how your do a complete "Clean Install" on a PC so that a laptop/desktop will perform at its peak and best performance. After and when your AN515-57 performs 100% and does not have any BSOD crashes I would update the BIOS to the last version 1.18 titled "1. Security Alert Quick(SV2) support for TigerLake. 2. Update panel brightness table" but make sure that all the BSOD's have gone and your laptop does not crash as and if you do a BIOS update and your laptop crashes you will brick this laptop and this will not be covered by the Acer warranty.

This will fix your laptop from having any BSOD’s and crashing as allot of the times and especially if you did an upgrade from Win-10 to Win-11 there are conflicting drivers left from Win-10 that cause BSOD’s and Blue Screen of Death crashes and a clean install will fix all that if you upgrade all the drivers to their latest drivers. Good luck and hope this helps you out.

William_mk2

@problemswithcomputer

Kindly follow the steps given below:

1. Type cmd in windows search bar
2. Right click on command prompt
3. Select run as administrator
4. Type sfc /scannow

You can alternatively go to command prompt by
Try windows + x on keyboard - It will show you a menu
click on Command prompt admin or power shell admin or Terminal admin - click on yes
on the black or blue command prompt window – please type

1. sfc /scannow and press enter
2. Type “DISM /Online /Cleanup-Image /CheckHealth” without quote and press ENTER
3. Type “DISM /Online /Cleanup-Image /ScanHealth” without quote and press ENTER
4. Type “DISM /Online /Cleanup-Image /RestoreHealth” without quote and press ENTER

These are command which you need to type

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

William_mk2

@problemswithcomputer

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

or

Try windows + r using keyboard
on run window - type systemreset

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.