My Acer Predator Helios Neo 16 has a freezing issue, any solutions?

Arkline

Specs:

PROC: Intel i5-13500HX

OS: Win11 23H2

RAM: 24GB 1x8GB + 1x16GB

STORAGE: 1x512GB + 1x500GB

GPU: Nvidia RTX4050

I've recently bought this laptop 3 weeks ago and a week ago it started freezing whenever i play games or watch videos.

this happens whenever it freezes:

Case 1. Screen Glitches, makes a Looping sound.

Case 2: Sometimes the laptop makes a quick "Bzt" sound alongside a black flicker then it freezes.

I've tried:

Updating Drivers

Updating Bios to 1.15(latest)

Rollback Drivers

Clean Installing Win11 (then installing the drivers for my specific laptop that i downloaded from acer)

Tweaking the Advance Power Setting.

Tweaking the Nvidia Control Panel Display, Automatic select to Nvidia GPU, and 3d Setting; Auto-select to High-performance.

Unplugging the charger then doing a shutdown

At this point I'm led to believe that it's a hardware problem. any suggestions?

Axxo

Here are some of the steps to speed up your computer and solve the freezing Issues:-

Try windows + r -  on the run window - type msconfig  - click ok  
click on services
check - hide all microsoft services 
click on disable all
click on startup 
disable all the startup items 
click on apply - ok  - restart the computer.     Loading process will be very fast now..

Note:
You can always enable the services and startup items later or set it to
normal startup from selective startup later on the General tab  

Try windows + r - on the run window - type appwiz.cpl  - click ok  
it will show you the list of programs
remove all the unwanted third party programs. 
Please don’t remove any drivers.  
If you are not sure , please don’t remove it.  

Try windows + r -
on the run window type temp - click ok -  it will show you the bunch of
files -  try ctrl + a - select all files - press the shift key and click
on delete files 

Try windows + r - on the run window type 
%temp%  - click ok  - It will show you the bunch of files -  try ctrl + a
- select all files - press the shift key and click on delete files 

If you are not able to remove some files - click on skip and then click click on continue.. 

Try windows + r  - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumnail
Delete the items which are checked 

Try windows x - on the menu - chose command prompt admin or power shell admin 
click on yes 
on the blue or black window  type sfc /scannow 
It will be running till 100 %

Try to do a chrome reset 
open chrome
click on three dots on top right corner 
click on settings
Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings 
Open chrome 
it will work faster now

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

or

Try windows + r using keyboard
on run window - type systemreset

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my
files ) -  all your personal files like pictures, music , documents ,
videos  will still be intact.   Only the applications will be lost

If
you do reset  ( remove everything )  - you are doing a factory
default.   It will become like a day one computer.    It will wipe out
everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There
are two alt keys on the keyboard.  If you look at the bottom row of
keyboard you can see the one on the left side of space bar and the other
on the right side of space bar.  The alt key on the right side will be
looking like alt, alt gr or alt car.  Turn off the computer.  Hold the
alt key on the left and tap f10 continuously.   It will go to repair
mode. It will show you chose an option, continue, troubleshoot.   If it
is not going to repair mode, turn off the computer.  Turn on the
computer.  Hold the right alt key ( alt gr or alt car or alt )  and then
tap f10 continuously.  It will go to chose an option continue and
troubleshoot..

It will show you chose an option, continue, troubleshoot Go to troubleshoot  -  click on reset this pc - click on keep my files  ( only applications will be lost )   choose your account and type your password   - click on local reinstall  - click on reset It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything
– click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything
– click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 
or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and
remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

William_mk2

@Arkline

Even after reinstalling windows if you face the same issue then follow the steps given below.

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

vision

Do you have any updates on this? What is the solution that you have? Facing this issue for a month now.