Aspire VX5-591G laptop fan on, keyboard light on, screen is on but displaying full black!

Milad123
Milad123 Member Posts: 3 New User
edited March 4 in Aspire Laptops

Tried win ctrl shift B. It takes input like fn+f9 so i think it thinks its working, so it might just be a display issue? Tried turning off and on about 20 times, it showed acer logo once randomly and then black screen again.

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 9,911 Trailblazer
    edited February 23

    Which exact model Aspire VX15 do you have, as it can mean allot of models, I will use the model VX5-591G as an example, as and if you can't get a proper boot do a Hard Reset, by turning off the laptop, take the back cover off, take the main battery out, disconnect the RTC/BIOS battery and then shot the +&- pins at the mainboard plug for 2 sec to reset CMOS, take the ram out and leave the laptop like that for 1 hour (preferably overnight) afterwards reconnect everything and reboot, as this resets the EC and chipset chips so that your laptop should boot properly and 100%. If your laptop stil dosent boot, then you have an image issue which could be a shorted eDP cable, screen which you need a tech to analyze and fix. Good luck and hope this helps you out.

    RTC Battery Removal

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  • Milad123
    Milad123 Member Posts: 3 New User
    edited March 3

    Hi thanks for replying. Yes the model is VX5-591G, I wasn't aware that there were other types of VX 15.

    First I used DDU to completely uninstall display drivers, and then reinstalled them too from the official Nvidia/Intel sources but that didn't do anything.

    I tried reinstalling windows early on and that fixed it for one "session", like a few hours, until it went to sleep or something and never woke up again. Basically I thought it was all fixed by reinstalling windows, so I used it, left the room eventually, came back, and….black screen. This was before any internal changes/resets were made, with the battery and everything connected.

    I then tried all of that hardware techniques you mentioned except "shorting the +/- pins at the mainboard plug". Instead I held the power button for 30sec after disconnecting everything, which is supposed to drain it I think so that should be the same thing (? could easily be completely wrong here). I also didn't leave it for one day, I tried immediately after instead.

    The eDP cable is fine (I believe) because I found out that the laptop works 100% well on AC power when I disconnect the battery and just let it run on the adapter. In fact I am typing this on the laptop now. But when I put the battery back it tends to black-screen again, so for now I'm just using it plugged in 24/7 like a desktop.

    Please help me if you have any other ideas! Much appreciated.

    Edit: forgot to mention I could use it 100% with an external display (HDMI cable to my TV) even with the battery inside. I could use that display to go into safe mode, winRE, anything.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,761 Pathfinder

    @Milad123

    Try to update the BIOS to see if it resolves the black screen issue

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Milad123
    Milad123 Member Posts: 3 New User

    Tried, both the "resolve black screen" issue and the most recent issue, neither worked :(

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,761 Pathfinder

    @Milad123

    Does the issue have any differences between AC adapter unplugged and plugged in? (Battery is still connected for both scenarios)

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!