Acer predator Helios 18 GPU fan failing.... poor acer support.

What do you guys think 1 month old and GPU Fan failing … easy fix thing do fail however Acer will only sell me the part to fit, unless I send them the laptop with an undetermined turnaround a ofc I will have to wipe the machine … or remove the SSD for data security reasons.

I have asked for a supervisor to get involved but i have had no contact as of yet… surly if I am allowed to remove the base plate change the SSD, Memory and Wi-Fi without it effecting the warranty a fan with two screws and it pops right out surly the user can do this if they say thy can..

Reference messages from ACER Suport

Friday, Feb 16, 2024: Response By Email Hi John, Thank you for your e-mail. Kindly be advised that I have escalated the issue to a supervisor they will be in contact. Should you require further assistance do not hesitate to contact us. Regards, FikilAcer Support..

Thank you for your e-mail. Regrettable be advised that we do not send/ship replacement parts to customers. if you would like to purchase the replacement fan you can contact our spares department on 0330 058 1711 they will be able to assist you. Should you require further assistance do not hesitate to contact us. Regards, FikileAcer Support

Fan Noise….

https://www.youtube.com/watch?v=_mp-jcnpxw0

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StevenGen

https://community.acer.com/en/discussion/700947/acer-predator-helios-18-gpu-fan-failing-poor-acer-support

That recording of the fans on your PH18-71 laptop is not noisy, that is the normal sound of these fans. Acer does not allow their products to be tampered with by users within the warranty period and still honour the warranty, in case of further damage that might be caused to the laptop.

Best and quickest solution is to either take your laptop or send your laptop to Acer Tech Support in your country, as you will find that they will not allow you to do this fan swap yourself as its an extensive job and a user like you could cause allot of further damage to a brand new laptop and then they will have to take the blame. Good luck and hope things work out for you.

Acer PH18-71 fans part numbers

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William_mk2

@Turricann

I am so sorry for the inconvenience which have caused to you.

We really want to do our best for you.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired. There will be charges for repair.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

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