predator sense not working on my helios neo 16

daryllpamintuan

hi I accidentally uninstalled predator sense on my helios neo 16. now its not working even the button not working anymore please help me.

[Edited the thread to add model number to the title]

FinnTheHuman

You can download the installer from acer.com. go to support, drivers and manuals, put in your model number and find predator sense

Max_Stone

The lastest PredatorSense is not listed under the Neo 16 page for my model. I found V 5.0.1157 under the Predator pages that's got new features and works fine on my Neo 16.

sujaladitya_11

https://community.acer.com/en/discussion/700899/predator-sense-not-working-on-my-helios-neo-16

Is your problem fixed or not because I also have the same problem.

Axxo

Here are some steps you can try to troubleshoot and potentially fix the issue:

1. Update Windows and Drivers:
   Ensure that Windows 11 is fully updated, and all device drivers,
   especially those related to your laptop's lighting system and
   motherboard, are up-to-date. You can do this through Windows Update and
   Acer's official website.
2. BIOS Update:
   Check if there is a BIOS update available for your laptop on Acer's
   support website. Sometimes, BIOS updates can resolve hardware-related
   issues.
3. Check for Conflicting Software:
   Ensure there are no other third-party software or utilities running that
   might conflict with PredatorSense or control the RGB lighting.
   Sometimes, multiple software controlling the same hardware can lead to
   conflicts.
4. PredatorSense Settings:
   Open the PredatorSense app and ensure that the RGB lighting settings are
   configured correctly. Try changing the lighting settings to see if they
   respond.
5. Windows Services:
   Make sure that any required Windows services related to PredatorSense or
   your laptop's lighting system are running. You can do this by typing
   "services.msc" into the Windows search bar and checking for relevant
   services.
6. Reinstallation in Safe Mode:
   Try uninstalling the PredatorSense app, reboot your laptop in Safe Mode,
   and then reinstall the app. Sometimes, third-party software
   interference can be minimized in Safe Mode.
7. Compatibility Mode:
   Right-click on the PredatorSense executable file, select Properties, and
   go to the Compatibility tab. Try running the app in compatibility mode
   for an older version of Windows (e.g., Windows 10) and see if that helps.
8. Check for Windows 11 Updates:
   Make sure Windows 11 itself is fully up-to-date, as Microsoft may
   release updates that address compatibility issues with certain software.
9. Contact Acer Support Again:
   If none of the above steps work, it's worth contacting Acer support
   again and providing them with all the details of your issue. They may
   have a specific solution or be able to escalate your case to
   higher-level support.
10. System Restore:
    As a last resort, you could perform a system restore to a point before
    you encountered this issue, assuming you have a restore point available.
    Be cautious with this option, as it will revert your system to a
    previous state.

Remember to back up your important data before attempting any significant system