Aspire 3 A315-23-R59G won’t wake up from sleep.When pressed power button it delays a few seconds

meadoke
meadoke Member Posts: 3 New User
edited February 20 in Aspire Laptops

We have an Aspire 3 A315-23-R59G, about 3 years old, purchased through Costco. For a couple of months now, it has been having problems waking up. On the first press of the power button, it delays a few seconds, then goes into a minute-long (or so) cycle of the fan powering up (much louder than normal fan operations) and then it all stops.

Then we start a 30-45 minute process of trying everything to get it to wake up: pushing the power button again, holding the power button (5, ~12, and ~30 second attempts), hitting the battery reset with a paper clip, WIN/B, WIN/CTRL/SHIFT/P, F7, hitting random keys while booting, attempting while plugged in or not, etc. It all ends up in roughly the same place—the blue light on the side lights up as if it wants to wake up, but it doesn’t. Sometimes it shuts off immediately and sometimes it makes an attempt for 20 seconds or so, then shuts down. About half the time, I just give up. The other half, it wakes up but I can’t figure out what did it.

From looking online, this seems to be a common problem, but everything I saw seemed to suggest a different answer. I think I've tried all the fixes that I found.

I am not sure, but I think the issue started when one of the kids used a different way to put it to sleep—held down the power button and a popup with 3 options came up—it’s how they power down their school laptops. Once when it was awake, I tried changing the sleep settings and thought I might have fixed it, but it’s back now. ARGH! Thanks for any suggestions.

[Edited the thread to add model number to the title and to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,880 Trailblazer

    The new W10-11 Modern Standby protocol will switch from Sleep to Hibernate mode after a few hours, MS recommends to disable both Hibernate and Fast Startup in "Change what closing the lid does" and "Change settings currently not available". Reset the current Power Plan to factory defaults and the wake issue should be gone. You may have corrupted some system files by holding down the power button to turn off the laptop, best to instruct your kids to use the Windows Start button on the task bar and clicking on the Power icon. Aspire laptops have a sleep button (F1 I believe), use that for sleep. To refresh Windows system image and repair corrupted files run these 2 commands while online: Dism.exe /online /cleanup-image /restorehealth and when completed paste this (both in the Command prompt opened as administrator) SFC /scannow. Run SFC again till you see "…did not find any integrity violations".

  • meadoke
    meadoke Member Posts: 3 New User

    Thanks—good thoughts. Any suggestions on how to get it to wake up so I can try that? ha!

  • meadoke
    meadoke Member Posts: 3 New User

    Well, another hour or so of random button mashing seemed to finally work. I diddled with the G/H/J keys and it suddenly booted up. I was able to do all but one of the things you mentioned; the "restore plan default" was never un-greyed—maybe it was already on the factory settings? Anyway, fingers cross it stays fixed! Thank you.