Acer Predator Neo 16 laptop replacement, not turning and display black

YashYY
YashYY Member Posts: 6

Tinkerer

edited February 2024 in Predator Laptops

I have purchased Acer Predator Neo 16 on 7 January and it's working fine but after 1 month and 7 days that is day before yesterday only the laptop is not turning on the keyboard light are on fan are working but display is black no BIOS no logo nothing so yesterday only an engineer from Acer service center visited to my place and he checked my laptop and said there will an motherboard replacement my concern is that my laptop is brand new under warranty on 1 month old and motherboard is replacing is it possible that Acer provides me an new laptop unit I mean can't they replace my complete laptop with a new one

[Edited the thread to add issue detail]

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