My Sandisk SSD only works in left-side USB 3.0 ports, not right-side ones in Helios Neo 16 PHN16-71?

Khalid999
Khalid999 Member Posts: 1 New User
edited February 2024 in Predator Laptops

My Sandisk SSD only works in left-side USB 3.0 port, not don't on the right-side 3.0 ones on my (Acer Predator Helios Neo 16 PHN16-71) running (Windows 11). All ports are supposed to be USB 3.0 or higher and all of them are color coded Blue. I'm using a 3.0 cable, but the SSD refuses to work on the right side. On the left, it works perfectly. Why is this happening?

I've done a software check with Microsoft help employee and the issue according to him that the faulty ports don't get enough power to run the SSD, What do you think?

[Edited the thread to add model number to the title and to add issue detail]

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