My Helios Neo 16's battery drops one point per second! (Model: PHN16-71-50JG)

obaid2018
obaid2018 Member Posts: 1 New User
edited February 2024 in Predator Laptops

I've purchased my Acer Predator Helios Neo 16 ( Model: PHN16-71-50JG ) recently in Black Friday sale in US. This is a brand new piece from Acer's official store. The battery started draining very quickly from yesterday. As soon as I remove the plug, it pours like liquid. I've attached a gif.

Check in Care Center and it says that the battery needs attention. Also generated battery-report through cmd and the stats were not good. I've attached a screenshot below.

What could be the issue ? Also I am not in US currently so what should I do about the warranty ?

Answers

  • Hi,

    Open Acer Quick Access App, check whether whether USB-charging enabled, if it is, disable it with slider switch and see whether it helps.

  • Puraw
    Puraw ACE, Member Posts: 14,456 Trailblazer

    You have some large programs running or external devices connected that consume a lot of power. The Battery reports only shows an almost depleted battery, you should keep the power adapter plugged in 24/7. Check what background programs are using power, should be only Ege and System (see below) and what programs are in use, running at the same time, follow some of the energy saving recommendations, you should keep that above 50%. Probably you have several browsers and bloatware updating and backing up to Cloud, turn-off syncing will help and uninstall some of the programs and apps you don't need.

    Try to keep at least 4 of these recommendations green and your battery will keep the charge much longer.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder

    @obaid2018

    I can see that the full charge capacity is only 1987mWh, which is only 2% life left. Check the local Acer to see if they can still provide the international warranty repair.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!