Microphone is very bugged and can't install the correct driver AN515-46-R25Z

BeroGreen

Hi, I am using Acer Nitro 5 AN515-46-R25Z (NH-QGYEY-005). Since I bought it, I am having a big problem with michrophone. Whenever I use my JAG entry for headphones that support mic and sound at the same time the original microphones gets bugged and not works. It supposed to be functional again in a few days by itself but this time it didn't. The problem is that, microphone doesn't send sound. Only a permanent sizzle and nothing else (shown on the screenshot). I was using Win11 Pro and had the exact driver that Acer official site wanted me to download (6.09427.1). The problem happened on that driver. I fed up with it and send my laptop to Acer service. They installed Win11 home and set up the 6.0.9350.1 driver and it could be seen in Control Pannel. I had NO problem with that driver but I needed Win11 Pro. So I clean installed it and lost that driver. (Service didn't put the driver in the desktop anyway so I could reach it no matter how I try). I called the service and they said "We can't get you to technical service sorry." and didn't gave me the required driver and said "Win11 especially Win11 pro has issues try using home version.". Then I returned to "WIN10 PRO 22H2" because it was more stable. And I got the problem again and it is not getting fixed. The help I need starts here. I can't reach the 6.0.9350.1 driver with the SETUP one. It is shared with .cab files. When I try to install it manually from the device manager it says "Already installed the latest version.". I uninstalled the current (6.09427.1) driver. I need the 6.0.9350.1 driver guys. With the setup, please help me…

[Edited the thread to add model name to the title]

Axxo

Go to Device manager, expand Audio Inputs and outputs, right click Microphone array, select Properties and move to Driver tab, uninstall the driver, reboot and let windows install the driver.

BeroGreen

https://community.acer.com/en/discussion/comment/1259549#Comment_1259549

"No driver needed or no driver installed for this device." Also it says "Already installed the latest driver."

Joe9844

"High Definition Audio Device" means you didn't install any realtek drivers. You are using microsoft's generic audio driver.

Your laptop comes with DTS and doesn't have Intel SST. The 9350 driver is from Aspire AV15-52, has Intel SST but it doesn't have DTS. Acer tech staff doesn't know what they are doing.

I don't know what you initial problem is. Headphones don't have microphone. Headsets have microphone. In a perfectly set up laptop, you plugged in your headset, the computer will ask you "which device did you plug in". Select "headset", that's it.

Install your 9427 driver — using the installer (ie. setup exe). Then go to microsoft store, it will automatically download the realtek audio console app and the dts app. Configure your audio using those 2 apps.

If there is a problem, it is likely to be some sort of DTS service issue.