acer v5 571p CD/dvd drive not working my PC but when i insert a cd it does not show any data

ibnasif

i recently updated my Acer v5 to Windows 10 and now I see my CD ROM is not working, i can see a cd in my PC but when i insert a cd it does not show any data inside.

[Edited the thread to add issue detail]

StevenGen

https://community.acer.com/en/discussion/700435/acer-v5-571p-cd-dvd-drive-not-working

Try these steps first:

1. Open the Command Prompt with administrative privileges.
2. Type the following command and hit Enter key: reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
3. Exit the Command Prompt and reboot. 
4. Once this is done your Cd/DVD will read the files and work as a player.

Or try these steps:

1. Press WINDOWS + X
2. Click on "Device Manager"
3. Click on "View"
4. Click on "Show hidden device"
5. Click on "CD-DVD player"
6. Right click on your CD-DVD player
7. Click on "Uninstall device"
8. Click on "Detects Hardware change" (monitor icon)

Then reboot. Once done, you will be able to use your DVD player. Good luck and let us know if this helps!

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