my predator neo 16 predator sense not working properly after updating windows to latest version

Mukul_DK
Mukul_DK Member Posts: 2 New User
edited February 12 in Predator Laptops

i recently brought Predator neo 16 i5 13500hx 16gb 512gb rtx4050 6gb variant, i updated windows to latest version and now predator sense not working properly it doesn't shows any information after starting pc; it has to be force stop from task manager and open again , also care center app stops working every while ,sniffing toot doesn't record my screen at all ,if anyone know how to solve it please suggest.

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer

    Yes, the Win-11 23H2 windows update version does this to these software's, what you will also find is that some windows Cumulative Update will also not install. you need to reinstall Win-11 23H2 as a clean install will fix this problem. Try that as there are no fixes for this problem.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 925
    edited February 12

    Check if your full laptop model is PHN16-71 and download Predator Sense here:

    Check this forum how to install it, After extracting you may see the file called APXbundle, unblock in properties and double click on it. There may be an installer file setup.exe that you can run as administrator, if you are in Windows11 you need to unblock the file first in properties. I read that the program will first uninstall the old version and then you run it again to install.
    If your full laptop model is different go to the Acer Support site for your model and download Predator Sense from there.

    https://global-download.acer.com/GDFiles/Application/Predator%20Sense/Predator%20Sense_Acer_4.1.585_W11x64_A.zip?acerid=638206782097965787&Step1=&Step2=&Step3=PREDATOR%20PHN16-71&OS=ALL&LC=en&BC=ACER&SC=AAP_5