My brand new X27U OLED Monitor has a vertical line on its screen, how do I get rid of it?

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Obvious
Obvious Member Posts: 1 New User

So, the line in question isn’t a solid color, but is rather brighter than the rest of the screen, and I t isn’t exactly particularly noticeable unless you look at it but regardless I’d like to get rid of it. I’ve tried a few of the basic things like resetting the monitor settings to default, using another HDMI cable, using the other HDMI port, using another HDMI device, and even plugging it directly into the wall. I’m not too sure what else to do, or if there’s even a fix to this issue.

Best Answer

  • KJN9000000
    KJN9000000 Member Posts: 400 Seasoned Practitioner WiFi Icon
    Answer ✓
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    File a Warranty Claim with Acer or Exchange it where you bought it for a different one. It is a hardware defect. The Acer USA Support Number is (371) 760-1000. You can also reach them via text at 1-877-220-2321, available from 5AM to 2AM CST. If you need support outside of these hours, you can contact them at 1-866-695-2237, which is available 24/72. Please have your product’s serial number or SNID ready when you contact them

Answers

  • KJN9000000
    KJN9000000 Member Posts: 400 Seasoned Practitioner WiFi Icon
    Answer ✓
    Options

    File a Warranty Claim with Acer or Exchange it where you bought it for a different one. It is a hardware defect. The Acer USA Support Number is (371) 760-1000. You can also reach them via text at 1-877-220-2321, available from 5AM to 2AM CST. If you need support outside of these hours, you can contact them at 1-866-695-2237, which is available 24/72. Please have your product’s serial number or SNID ready when you contact them