What might be the cause of sudden shutdown in Helios 300 PH316-63-6634?

CkyrLeo

My Laptop Helios 300 PH316-63-6634 just suddenly shut off while using chrome and now it won't turn on.

I tried turning it on but the keyboard will only lit then shut off again.

[Edited the thread to add model number to the title and to add issue detail]

KJN9000000

I’m sorry to hear that you’re experiencing issues with your Acer Predator Helios 300 PH316-63-6634. Here are some general troubleshooting steps you can try:

Power Drain: Turn off the laptop, disconnect all cables, and hold the power button for 15 seconds. This will perform a software battery reset that may resolve the issue1.
Battery Reset: If your laptop has a pinhole on the bottom (usually indicated by a battery symbol), you can try a battery reset. Insert a pin into the hole and hold it for 30 seconds2.
BIOS Defaults: If the problem persists, you can try resetting the BIOS to its default settings. To do this, turn on the computer and tap F2 to enter the BIOS. Press F9 to load the BIOS defaults, then press F10 to save and exit3.
If these steps don’t resolve the issue, it could be a hardware problem. In that case, you might want to contact Acer’s customer service or a professional technician for further assistance.

Please note that these are general suggestions and might not solve your specific issue. If you’re not comfortable performing these steps, or if the problem persists, I recommend contacting Acer’s customer service or a professional technician for further assistance.

Remember to back up all important data regularly, as battery issues can sometimes cause unexpected shutdowns.